1. Client Eligibility and Responsibilities
To engage our Services, you must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract. By engaging Rimaax, you confirm that you have the authority to provide financial and business information on behalf of yourself or your company
You are responsible for providing accurate and complete information, including personal, business, and financial documents necessary for Rimaax to perform its services effectively. Incomplete or inaccurate information may affect the quality and accuracy of our advisory, reporting, or compliance services.
Timely cooperation is essential. Clients are expected to respond promptly to requests for documentation, clarification, or approvals. Delays or lack of cooperation may affect service delivery timelines and could result in additional fees or adjusted schedules.
While Rimaax provides professional guidance, you retain full responsibility for all business decisions, tax compliance, and adherence to applicable laws and regulations. Our advisory services are intended to assist and inform your decision-making, not to replace your legal or financial responsibilities
2. Fees, Billing, and Payment
Rimaax offers three service plans: Starter, Medium, and Premium. Starter is billed as a one time fee, while Medium and Premium are billed on a monthly or quarterly basis. Fees and billing schedules are communicated at the start of your engagement and may vary depending on the scope of Services.
Invoices will be issued according to the agreed billing schedule, and all payments are due within the specified period. Late payments may result in temporary suspension of services until the account is brought up to date. Continued non-payment may result in termination of services, with all fees for services rendered remaining payable.
Refunds, if applicable, will be determined based on services already rendered and consumed. Remaining balances will be returned via the payment method you specify. Any processing fees associated with refunds are the responsibility of the client.
Rimaax reserves the right to revise service fees or introduce new plans, with prior notice communicated via email or posted on our website. Clients are responsible for reviewing and understanding any changes before continuing to use the Services.
3. Scope of Services
Rimaax provides professional advisory and support services, including accounting and bookkeeping, tax planning, filing and advisory, internal audit, compliance reviews, financial reporting, and strategic financial guidance.
These services are designed to support clients in meeting regulatory obligations, managing business finances, and making informed decisions. Clients are responsible for ensuring the completeness and accuracy of the information provided to Rimaax.
While Rimaax provides advice and recommendations, the client retains responsibility for final business decisions, tax filings, and compliance with applicable laws. We do not assume liability for any consequences arising from decisions based on our services if the client has not provided complete and accurate information.
4. Confidentiality
All client information, financial data, and documentation shared with Rimaax are strictly confidential. Rimaax is committed to maintaining the privacy and security of all information provided.
Confidential information may only be disclosed:
- To comply with Rwandan law or regulatory authorities, including the Rwanda Revenue Authority (RRA) or Rwanda Development Board (RDB)
- To trusted service providers assisting in delivering the Services under strict confidentiality agreements;
- With your explicit consent.
We implement appropriate technical and organizational measures to protect client data against unauthorized access, loss, or misuse. Clients are encouraged to maintain the security of their own documents and communications with Rimaax.
5. Limitation of Liability
Rimaax provides professional advisory services to the best of our ability. However, we are not liable for losses, damages, or penalties arising from
- Inaccurate, incomplete, or delayed information provided by the client
- Decisions made by the client based on advisory services
- Circumstances beyond our control, including force majeure events such as natural disasters or regulatory changes.
By engaging Rimaax, you acknowledge and accept that our Services are advisory. Clients are responsible for business decisions and ensuring compliance with laws and regulations.
6. Termination of Services
Either party may terminate the engagement at any time with written notice. Termination does not relieve the client of the obligation to pay fees for Services already rendered
Upon termination, Rimaax will securely return or destroy client records, in accordance with professional standards and applicable legal retention requirements. Clients may request copies of their data prior to termination, and Rimaax will provide them within a reasonable time frame.
7. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the Republic of Rwanda. Any disputes arising from this Agreement will first be addressed through informal negotiation between the parties.
If informal resolution fails, the parties agree to pursue formal mediation. Should mediation not resolve the dispute, legal action may be taken in the competent commercial courts of Kigali, Rwanda. This ensures that all disputes are resolved under a clear and predictable legal framework.
8. Amendments
Rimaax reserves the right to modify this Agreement at any time. Material changes will be communicated via email or posted on our website. Clients are encouraged to review the Agreement regularly.
Continued use of Services after changes constitute acceptance of the updated Terms of Service. Rimaax is not responsible for claims arising from a client’s failure to review or comply with updated terms
9. Client Acknowledgment
By engaging Rimaax, clients acknowledge that they have read, understood, and agreed to these Terms of Service and our Privacy Policy. Clients commit to providing accurate information, paying fees on time, and cooperating fully to allow Rimaax to deliver professional, compliant, and effective advisory services
Clients also acknowledge that Rimaax’s advisory services do not replace legal, tax, or financial responsibility, and that final decisions and compliance obligations rest solely with the client.